Refund Policy

Eligibility

Full 100% refund requests are accepted within 14 calendar days after payment, under one strict condition:

• Your license key has not been activated inside AQL Inspector after Creem checkout.

Non-Refundable Scenarios

• License has been activated to unlock full features
• 14-day refund window has expired
• Multiple accounts / duplicate purchases
• Abusive refund requests within repeated payment cycles

How to Request Refund

Send your Creem order ID and payment timestamp to support@euroaus.com, subject line "AQL Refund Request". Processing takes 3–7 business days based on payment provider settlement cycles.